The objectives were clear: to measure customer satisfaction with the support service offered and to highlight areas for improvement. In 2019, Covid-19 considerably changed our internal organisation: teleworking was required. AREAL then decided to reorganise the management of support requests and to improve their traceability and follow-up.
"Customer satisfaction has always been in AREAL's DNA. In line with our objective of continuous improvement, we felt the need to survey our clients to measure their real satisfaction with the support service, whose organisation has been profoundly reworked over the last few years." Cyril Richer, Head of the AREAL support service
Many of you participated and we thank you! We have registered more than 500 responses to date, with an overall result of :
97% customer satisfaction rate with AREAL support service
In detail, this analysis was conducted on the basis of the following criteria:
"This survey enabled us to identify new levers for progress in order to respond to concrete needs. Finally, internally, the survey was appreciated collectively... the nice remarks of our customers were not missed to be shared with the main stakeholders." Cyril Richer, Head of the AREAL support service
Thank you again for your participation!
