Our technical support team is made up of experienced engineers capable of resolving more than 90% of the problems submitted to it within 24 hours (working hours), or of proposing palliative solutions in more than 99% of cases within a maximum of 48 hours. Our technical support engineers are also involved in the development of the software in terms of specification, testing, documentation and training. Polyvalent, they are therefore experts in our Topkapi SCADA platform.

Around our technical support team, we offer a wide range of services: hotline support, on-site assistance, remote control of applications in accordance with cybersecurity rules if requested, etc. Our aim is to satisfy you and to offer you the best service in terms of responsiveness, availability and listening. Do not hesitate to contact us, your questions should not remain unanswered.

Would you like to contact AREAL technical support? 

• By phone at +33 1 60 63 07 52 
• By email at the following address: support@areal.fr
   

Don't forget to bring your license number indicated on your DVD, your protection key or directly in the software ("About" section).